To help the customers with this, sovaldi we are pleased to announce the Thuraya Test-call Service where customers can ensure their Thuraya phone is working when it is needed.
To facilitate satellite phone testing, customers can dial the FREE shortcode 11 11 2 from any Thuraya handset. Upon dialing this number, a short confirmation message will be played. Once the caller hears the message, it means the phone is in working condition and the subscription is valid.
Additional general tips to prepare and maintain your Thuraya phone:
- Test your Thuraya phone regularly, especially if you have not used it for some time (Dial 11 11 2 from your Thuraya phone to test it)
- Charge the phone battery monthly
- Check your subscription or credit balance. Kindly note that the Thuraya Test Call Service does not provide credit balance details.
For optimal satellite phone usage:
- Use your satellite phone outdoors with direct line of sight to the satellite
- Always fully extend the satellite antenna
- Wait for the GPS and network indicators to show successful connection before making your call
Please do not hesitate to contact us if you have any questions or inquiries.