KEEPING YOU CONNECTED DURING THE COVID-19 SITUATION

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In these uncertain times there are a lot of unknowns surrounding us. But one thing is certain, we are here for you, and promise to keep you connected and safe!

We want to let you know that we are working around the clock to make sure you stay connected at all times. We have made substantial efforts to extend business continuity while ensuring the safety and well-being of our customers, logistics partners and employees.

Despite the challenges brought about as a result of the COVID-19 pandemic, we at Cygnus Telecom are doing our very best to ensure all the processes are undisrupted while keeping employees and customers safe. We have adapted to the changing environment very quickly and our services will continue to be usable and accessible without any interruptions. With a robust action plan in place, we implemented the strict safety and hygiene guidelines suggested by the World Health Organization to keep everyone safe and protected.

We are actively practicing physical distancing as mandated by the authorities and our staff is trained on maintaining the best personal hygiene practices while providing them with the best Personal Protective Equipment (PPE). Moreover, we constantly sanitize our facilities and follow the required procedures in case one of our staff members have any symptoms related to COVID-19.

Across the world, people are feeling the dire effects of the current situation on economies and businesses. However, we at Cygnus Telecom cannot compromise on our quality or our promise to always keep you connected. Our network of courier service providers, freight forwarders as well as shipping agents is continuing to work diligently to ensure timely and optimal delivery of your orders. With the upending of aviation and flight services all over the world, freight routes are constantly revised and we ensure that we are re-routing shipments wherever and whenever it is possible. We are constantly monitoring our inventory and frequently stocking up on products to ensure an uninterrupted supply of services.

We continue to be resilient and adaptable in times of change and we feel proud to support you amidst these challenges. Our Customer Care and Support representatives are available 24/7 to provide you with the best possible support experience under the prevailing circumstances.

Rest assured that we will always do our best to help you. Stay safe. Stay connected!

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          Cygnus Telecom is a leading provider of customized telecommunications and surveillance solutions for business needs. Headquartered in Dubai, the firm has almost a decade of experience in offering solutions specifically tailored to client requirements.
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        • Cygnus Telecom fully understands and appreciates the extent to which Energy industry relies on satellite telecommunication services. At Cygnus, we guarantee continuous connectivity to the headquarters while ensuring all business critical applications like emails, video conferencing and data communications work effortlessly via our mobile satellite services.

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        • Business organizations that work in remote areas away from the connectivity of the conventional networks need to rely on mobile satellite services. Mobile satellite communications for businesses fully satisfy enterprise level connectivity needs. Local as well as international companies are increasingly relying on modern ways of communication. We offer complete satellite solutions adequately covering all business users’ needs.

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        • Many of our customers love to go outdoors, rely on our satellite telephone and internet services. They are into many fun activities like camping, hunting, tracking, fishing and cruising. At Cygnus Telecom we offer plethora of options to these customers. Here is how our products assist them. Cygnus Telecom understands that the customers need to have a solution that is economical to use.

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Crisis Response. We’re there with you.

Humanitarian organizations throughout the world need to rely upon mobile satellite services.

The role of these services becomes even more crucial when conventional ways of communication fail to deliver.

These organizations need to have reliable and readily available means of communication in order to stay in contact with their teams regardless of their location. This connectivity empowers the front line staff to help generate the right first response to tackle the emergency crises.

Communication Efficiency

The response to the crises situations needs a lot of logistical support to assist in starting and sustaining relief efforts. Cygnus Telecom understands the level of commitment required by the humanitarian organizations to overcome such situations which is why we offer various mobile satellite services that are capable of delivering without fail.

Our satellite equipment will help shorten the reaction times while ensuring continuous connectivity for the communication channels established.

Disaster Recovery

The telecommunication systems offered by Cygnus Telecom help aid agencies run their temporary office operations while able to successfully manage logistics and take advantage of other corporate applications.

Similarly, Wi-Fi connection can be created with hotspots allowing multiple users to take advantage of the internet facility.

Sustainability is at the core of mobile satellite services capable of fulfilling the needs of the humanitarian organizations.

Cygnus Telecom can provide high bandwidth internet connection enabling humanitarian teams to do almost any task that requires good connection stability and decent data transfer rates.

We offer variety of mobile, fixed and vehicle mounting equipment that ensures all your needs have been fully met. Our aim is to deliver high quality equipment which can last in intense weather conditions without compromising on quality and durability.

Safety of Front-line Staff

One of the primary concerns that all global humanitarian organizations share is to guarantee safety of their front-line staff faced. Cygnus Telecom’s mobile satellite services ensure continuous connectivity to significantly reduce the risks.

Here are some suggested satellite connectivity products that humanitarian organizations can take advantage of.

THURAYA IP+
THURAYA IP VOYAGER
THURAYA XT-PRO DUAL
THURAYA GSM

THURAYA WE

Thuraya IP+

Thuraya IP+ offers greater mobility with robust connectivity. It is fast, light and can be deployed within seconds. It offers reliable broadband access through Thuraya’s congestion free satellite network. It is capable of delivering speeds of up to 444 kbps on standard IP and 384 kbps on streaming IP. Learn more about Thuraya IP+.

Thuraya IP Voyager

This device can be easily installed on any vehicle and provides exceptional levels of connectivity even in remote areas. Humanitarian organizations can fully rely on the high quality yet affordable connectivity delivered by Thuraya IP Voyager. Learn more about Thuraya IP Voyager.

Thuraya XT-PRO DUAL

The Thuraya XT-PRO DUAL is the world’s first dual-mode, dual-SIM phone, bridging the gap between satellite and terrestrial communications. By using both a satellite SIM card and a GSM SIM card, you can now move in and out of terrestrial coverage with ease, enjoying connectivity no matter where you are.

Highly ruggedized with a shockproof, water and dust resistant body, the XT-PRO DUAL also comes with advanced navigation capabilities through GPS, BeiDou, Glonass and Galileo for the highest flexibility in all regions. Learn more about Thuraya XT-PRO DUAL.

Thuraya WE

Staying connected is a priority. It’s at the heart of your social identity and self-expression. It’s how you reach out to your family and closest friends, to share with them your experiences and news. We at Thuraya understand this fundamental need, and that’s why we have been evolving and advancing our data products throughout the years to meet this ever-growing global demand for wireless data connectivity. Thuraya WE was developed to converge satellite with terrestrial communications. It is the world’s first dual mode Satellite & LTE hotspot that keeps you in contact with your family and friends all the time, no matter where you are. Learn more about Thuraya WE.

FDU-XT

The FDU-XT is a home and office docking adapter that allows you to use the Thuraya XT phones in an indoor setting. Simply connect the FDU-XT with the antennas; then dock your Thuraya XT handset into the cradle and start to enjoying satellite phone connectivity. During relief & disaster management the humanitarian organizations build a temporary camp or base station. FDU-XT can help get satellite phone connectivity inside the camp. Learn more about FDU-XT.

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Office 1601, Prime Tower Business Bay, Dubai UAE
Phone: +971 4 435 6800
Fax: +971 4 435 6799
Email: info@cygnustelecom.com
Timings: 8AM – 5PM (+4 GMT)

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Cygnus Telecom LLC
P.O. Box 410095, Dubai, UAE
Tel: +971 4 435 6800
Fax: +971 4 435 6799

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Phone: +971 4 435 6800
Email: customer.care@cygnustelecom.com

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