In these uncertain times there are a lot of unknowns surrounding us. But one thing is certain, we are here for you, and promise to keep you connected and safe!
We want to let you know that we are working around the clock to make sure you stay connected at all times. We have made substantial efforts to extend business continuity while ensuring the safety and well-being of our customers, logistics partners and employees.
Despite the challenges brought about as a result of the COVID-19 pandemic, we at Cygnus Telecom are doing our very best to ensure all the processes are undisrupted while keeping employees and customers safe. We have adapted to the changing environment very quickly and our services will continue to be usable and accessible without any interruptions. With a robust action plan in place, we implemented the strict safety and hygiene guidelines suggested by the World Health Organization to keep everyone safe and protected.
We are actively practicing physical distancing as mandated by the authorities and our staff is trained on maintaining the best personal hygiene practices while providing them with the best Personal Protective Equipment (PPE). Moreover, we constantly sanitize our facilities and follow the required procedures in case one of our staff members have any symptoms related to COVID-19.
Across the world, people are feeling the dire effects of the current situation on economies and businesses. However, we at Cygnus Telecom cannot compromise on our quality or our promise to always keep you connected. Our network of courier service providers, freight forwarders as well as shipping agents is continuing to work diligently to ensure timely and optimal delivery of your orders. With the upending of aviation and flight services all over the world, freight routes are constantly revised and we ensure that we are re-routing shipments wherever and whenever it is possible. We are constantly monitoring our inventory and frequently stocking up on products to ensure an uninterrupted supply of services.
We continue to be resilient and adaptable in times of change and we feel proud to support you amidst these challenges. Our Customer Care and Support representatives are available 24/7 to provide you with the best possible support experience under the prevailing circumstances.
Rest assured that we will always do our best to help you. Stay safe. Stay connected!
Optimizer is a satellite WiFi hotspot and firewall. Simply connect Optimizer to your satellite phone or broadband terminal and it will create a WiFi hotspot for your computer, tablet or smartphone. XGate satellite data service works with Optimizer to let you access accelerated email, web browsing, download your favorite weather files, or post to Facebook, Twitter or LinkedIn. Most importantly, you can avoid runaway satellite phone airtime bills thanks to Optimizer’s powerful firewall.
RedPort Optimizer and XGate satellite email service work together to save you time and money – while connecting you to the people and information you need. Optimizer requires a RedPort- certified data service like XGate in order to work. Optimizer’s built-in firewall blocks all traffic except that carried through XGate. This means that once the link is established data flows through the pipe at optimum speeds, giving you the best possible transfer rate. Since nothing traverses the router except XGate email and XWeb compressed web data, unwanted traffic is eliminated. This prevents surprise airtime bills caused by unmonitored and unwanted background computer traffic such as operating system and other software updates.
RedPort Optimizer eliminates the problems associated with USB cables, and boasts a firewall that eliminates all unnecessary computer traffic, giving you access to the maximum throughput of your satellite phone data service. Indeed, the built in firewall blocks ALL traffic except that carried through a RedPort-certified data service like XGate, a branded version of XGate, or Iridium Mail & Web. This means that once the link is established data flows through the pipe at optimum speeds giving you the best possible transfer rate.
This allows you to browse the Internet with XWeb compression increasing the effective bandwidth of the connection while reducing airtime costs. Since nothing traverses the router except XGate email and XWeb compressed web data, unwanted traffic is eliminated. This prevents surprise airtime bills caused by unmonitored and unwanted background computer traffic such as operating system and other software updates.
Thuraya Solar Charger is a multi-functional portable solar power supply which can be used to charge your Thuraya satellite phone at any time and anywhere. The Solar Charger has a built-in battery pack that can be charged with the solar panel during time of sunshine or alternatively from external power supply.
SAT-VDA Hands-Free Car Kit (Thuraya XT & XT Pro)
SAT-VDA Thuraya Hands-Free Car Kit is a premium vehicle kit for Thuraya, it ensures uninterrupted satellite service while using Thuraya XT and XT-Pro satellite phones in vehicles. Due to the nature of satellite signal, requiring direct view of the satellite, SAT-VDA significantly improves reliability of the satellite service for invehicle use. Hands-free features of SAT-VDA let you drive in comfort and safety while using your Thuraya phone. With the Digital Signal Processing box, the voice quality and comfort of use have never been greater.
The SAT-VDA has built-in capabilities to use all features of your Thuraya phone and service such as automatic GSM roaming, GPS, text messaging, 9600 bps data, Voicemail and call holding/forwarding.
Vehicle Docking Kits ensure easy and reliable hands-free communication in vehicles, which allows for safe and comfortable driving.
Simply insert the Thuraya device into the adjustable phone cradle, connect the antenna, the loudspeaker, and the microphone, and start enjoying satellite connectivity on the move.
The external antenna provides improved satellite signal reception when used on the move (e.g. in boats or cars) or in areas at the edge of the Thuraya coverage. Simply connect the antenna cable with the SatSleeve and place the magnetic mounted antenna in a position with direct line of sight to the Thuraya satellite.
The antenna is a magnetic mounted passive antenna which is IP66 rated and comes with a 5m antenna cable. It does not require pointing towards the satellite and the rugged design ensures a reliable performance even in harsh conditions.